Frequently Asked Questions
Everything you need to know about shopping with Smash It Sports.
What is your return policy on baseball and softball bats?
Most bats come with a manufacturer's warranty. If a bat is unused and still in its original shrink-wrap, it can be returned within 30 days. Once the shrink-wrap is removed, the bat is considered used and must be handled through the manufacturer's warranty process if a defect occurs.
How long does shipping take for custom team uniforms?
Custom team uniforms and apparel typically have a lead time of 4 to 6 weeks for production. Once manufactured, shipping usually takes an additional 3-5 business days depending on your location.
Do you offer financing for high-end sports equipment?
Yes, we partner with services like Affirm and Klarna to provide flexible payment plans at checkout, allowing you to buy now and pay over time for your premium gear.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also log into your Smash It Sports account to view your order history and current shipping status.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout based on the weight and dimensions of your order.
What should I do if my equipment arrives damaged?
If your order arrives damaged, please contact our customer service team within 48 hours of delivery. Provide your order number and photos of the damage so we can expedite a replacement or refund.